Frequently asked questions
Quick answers to the questions doctors and practice managers most often ask before signing up to NotifyMe.
What is NotifyMe?
NotifyMe is a South African healthcare communication app that lets doctors send one-way messages — reminders, health information and practice updates — to their patients in organised groups, with push notifications and a timestamped history.
Who is NotifyMe for?
Doctors, practice managers and allied healthcare providers who need a simple, secure way to keep their patients informed without giving out personal phone numbers or using WhatsApp groups.
Is NotifyMe a replacement for emergency care?
No. NotifyMe is not for emergencies. In South Africa, call 10177 (ambulance) or 112 (from a mobile) for emergency assistance.
Can patients reply to my messages?
No. NotifyMe is one-way by design. Patients can read messages and tap a heart to acknowledge them, but they cannot send messages back to the doctor. This keeps the channel clinically safe and avoids unmonitored patient queries.
How do patients join a group?
You invite patients by email from the doctor dashboard, or you share a join code. Patients install the NotifyMe app (iOS or Android) or open the web app, accept the invitation, and they appear in your group.
Is NotifyMe POPIA-aligned?
NotifyMe is designed around the Protection of Personal Information Act (POPIA). Patient signup requires explicit consent, data is encrypted in transit and at rest, and row-level access rules ensure doctors only see their own patients. See the Compliance page for details.
How is patient data stored and secured?
Data is stored in a managed Postgres database with encryption at rest, accessed only over HTTPS / TLS, and protected by row-level access policies plus authenticated sessions. Doctors can only access their own groups; patients can only access messages sent to groups they belong to.
What does NotifyMe cost?
Pricing and current promotions are shown on the home page when you sign up as a doctor. Patient accounts are free.
Does NotifyMe work on iPhone and Android?
Yes. NotifyMe is available on the Apple App Store and Google Play, and there is also a web app at notify-me.net.
How do I delete my account or a patient's data?
You can request account deletion from the Delete Account page or by emailing support@notify-me.net. To preserve clinical record-keeping obligations, we anonymise identifying information rather than hard-deleting the underlying message history.